Shipping policy

Tommy’s Conceptz offers both ready-made and custom products. Processing and production times vary depending on the product, quantity, customization requirements, and supplier.

Production time for custom products generally begins after all required artwork, order details, and proof approvals have been completed. Any production or delivery timeframe provided before final artwork approval is an estimate unless otherwise confirmed in writing.

Shipping costs and available delivery methods may vary by product, order size, and destination. Where applicable, shipping charges will be displayed at checkout or included in a custom quotation.

Customers ordering products for a specific event or required date should provide that date when requesting a quote or placing an order. We will make reasonable efforts to meet confirmed delivery requirements. Estimated delivery dates are not guaranteed unless Tommy’s Conceptz specifically confirms the required delivery date in writing.

Once an order has been transferred to a shipping carrier, circumstances outside our control may affect delivery. If a shipment is delayed, lost, or damaged in transit, please contact us and we will assist with resolving the issue with the carrier or supplier as appropriate.

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address correction is needed. Address changes may not be possible after an order has shipped.

Questions regarding shipping or a custom-order delivery date may be submitted through the contact information provided on our website.